Current Status

Below you can see the current status of our services and software. Having an issue that isn’t displayed on this page? Let us know by submitting a support ticket.

OnTrac Point of Sale

Active

BridgePay Payment Processing

Active

Heartland Payment Processing

Active

ThriftTrac Admin Portal

Active

Cyfe Business Metrics Dashboards

Active

Submit a Support Request

Name*
First Last
Organization Name*
Email*
Phone*
Choose the function that best describes where you need assistance.
- Donations module
- Business metrics module
- POS module / OnTrac
- Administration Tools
- Dashboard
Select the specific issue you're encountering or select "Other".
- OnTrac and PAX terminal are not communicating as expected
- Troubleshooting hardware set up
- Wrong date or location for a drawer
- Reconciling a drawer
- Other
As a first step, please review the following Knowledge Base article.
Assembling OnTrac POS Hardware
Please provide the drawer number, existing location or date, and the intended location or date in the message field below.
Message*
Please describe your issue as completely as possible to expedite our response. Include details that will allow our team to recreate what you're experiencing.
Confirm your humanity:

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